At Magowan Tyres we are committed to protecting the privacy and security of our customers and site visitors.

We are open about our security and privacy policies, on this page you can find out exactly which details we receive when you interact with us, how we may use it, and how we try to keep it safe and secure.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. 

Privacy
  • Who is the registered data controller?

    Magowan Tyres (NI) Limited,
    62 Mallusk Road, 
    Newtownabbey,
    BT36 4QE

  • Important information

    This privacy policy aims to give you information on how Magowan Tyres (NI) Limited collects and processes your personal data.
    When you use this website, visit a Magowan Tyres store, set up a Magowan Tyres business account or contact us by post, telephone, fax, email or SMS, we may collect, store and use certain personal information that is disclosed to us.  Information such as your name, status, date of birth, address, telephone, mobile and fax number, email address, details of your vehicle and purchases made. As and where required, such information may also include proof of address.   

    It is important that you read this privacy policy so that you are fully aware of how and why we are using your data. 

    This website is not intended for children and we do not knowingly collect data relating to children

  • Third party links on this site

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

    For example, if you decide to use the useful links on our 'winter driving tips' you will be redirected to the AA website (to arrange breakdown cover) and all personal data entered will be their responsibility.

  • What data do we collect from you?

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together below:

    Identity Data 
    includes first name, maiden name, last name, username or similar identifier and title.

    Contact Data 
    includes billing address, delivery address, email address, fax number and telephone numbers.

    Financial Data 
    includes bank account and payment card details.

    Transaction Data 
    includes details about payments to and from you and other details of products and services you have purchased from us.

    Technical Data 
    includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

    Usage Data 
    includes information about how you use our website, products and services.

    Marketing and Communications Data
    includes your preferences in receiving marketing from us and our third parties and your communication preferences.

    We make use of Google Analytics, a web analysis service from Google Inc. to collect information about how visitors use the websites. Google Analytics employs cookies that are stored on your computer in order to facilitate the analysis of your use of the websites. This in turn enables us, Magowan Tyres, to make improvements to the websites based on your browsing activity. The information generated by these cookies is transmitted to Google’s location in the US and stored there. This information includes pages visited, frequency of visits and where visits have come to the site from.

    The cookies collect information in an anonymous format and also store the IP address of your computer which may be used to provide an approximate location of the visitor.

    We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

  • CCTV in store

    We operate Closed Circuit television (CCTV) systems at both of our sites including around the perimeter of the same.  This includes CCTV recording of external site areas covering walkways, roads and other public areas. To run the processes set out above, we may process images of you. This may also capture vehicle registration information.

  • How we use your personal data

    We will only use your personal data when the law allows us to.
    Most commonly, we will use your personal data in the following circumstances:

    To fulfil your order and any other contractual agreements between us.

    To provide you with an acknowledgement of order confirmation.

    To contact you in connection with a vehicle you may have in either of our depots, to advise of any problems or issues that may present.

    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

    To send you a text reminder prior to your fitting appointment.

    To send you periodic communications from us (this may include communications by post, e-mail, telephone, text message, picture messaging, fax and SMS), about features, products and services, events and special offers.

    Market research, including statistical analysis of user behaviour.

    To find the branch nearest to you and provide you with details.

    To enable us to monitor and improve the performance of the website and to improve campaign performance on the website

    In order to enable us to comply with any legal or regulatory requirements.

    For our business and accounting records

     

  • Opting out

    You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at mallusk@magowantyres.co.uk at any time.

    Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions

  • Data security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  • Data Retention

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us mallusk@magowantyres.co.uk

    In some circumstances you can ask us to delete your data: see 'Your Legal Rights' below for further information.

  • Your legal rights

    Under certain circumstances, you have rights under data protection laws in relation to your personal data;

    Request access 
    to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    Request correction
     
    of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

    Request erasure 
    of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    Object to processing 
    of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

    Request restriction 
    of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

    Request the transfer 
    of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

    Withdraw consent 
    at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact us at mallusk@magowantyres.co.uk

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    What we may need from you
    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond
    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.